Before you order
Store information, in one place.
A simple guide to delivery, order changes, returns and getting help with your Exquisite Nail Express order.
Shipping, returns and order help.The details
The details before you order.
Review delivery, returns and support information before placing your order.
Shipping and dispatch
Available service areas, delivery methods, charges and estimated arrival dates are displayed before an order is placed.
Address changes and cancellations
Send us your order number and requested change as soon as possible. We will always try to help.
Lost or delayed parcels
If tracking has stopped updating or a parcel appears to be missing, contact us with your order number.
Items damaged in transit
Keep the item and packaging, take clear photos and contact us promptly.
Returns and exchanges
Please contact us before returning any item. Eligibility depends on product condition and hygiene considerations.
Privacy
Information shared through an order, enquiry or newsletter signup is used to provide the requested service.
Terms of service
Prices are displayed in AUD. Product availability and final order totals are confirmed during checkout.
Our studio is here to help.
Send your order number and a short description so we can point you in the right direction.
Contact us